Creating support cases for your EBC or Workplace products, with the details to provide for efficient resolution process.
EBC Products (Welcome Screen, Room Warmer, Door Monitor, Watchboard, Content Template):
Send email to "support@nexuscenter.io" with the following details -
1. Endpoint/Product you are noticing the issue with (please provide the Room Name(s)/Serial Number if you have multiple of this product deployed at your Center)
2. Briefing ID from 3rd party platform (if applicable)
3. Briefing Name
4. Meeting Room
5. Center ID
6. Any other relevant information (pictures/videos) - from 3rd party tool and observation on Hub
Workplace Products (Comms Channel, Workplace Templates, Fullscreen Channel):
Send email to "support@signet.tv" with the following details -
- Serial Number/ Player name/Location
- Exact issue description - include Playlist name (if relevant), photographs/videos, etc.
- Confirm if all the connections are secure and the TV's are turned ON.
- Confirm if the following URLs are whitelisted for the device over port 443:
- Content Manager URL - https://<clientname>.signet.tv/ContentManager
- https://control.signet.tv
- https://api.signet.tv
- https://<clientname>.hub.nexuscenter.io