This feature enables organizations to redirect users from the Nexus Engagement Hub to an external survey results system. Instead of relying solely on the internal survey experience, admins can configure a centralized external link that users are taken to when accessing survey results.
This enhancement provides flexibility to integrate with third-party survey platforms while ensuring a seamless user experience without disrupting the visit workflow.
Steps to Configure External Survey Integration
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Navigate to Settings > Global Settings
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Locate the Reporting section
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Enable the toggle “Link to External System for Survey Results”
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Enter the External System Link URL
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Click Save
Behavior Based on Toggle
|
Toggle State |
Behavior |
|---|---|
|
OFF |
Internal survey behavior is used |
|
ON + Valid URL |
Users are redirected to external survey |
|
ON + Missing/Invalid URL |
Survey action is disabled or shows message |
Validations
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The URL field is required when the toggle is ON
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The URL must begin with:
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http://or -
https://
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If validation fails:
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Error message is displayed
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Saving is blocked
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Success Indicator
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On successful save:
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A “Saved” message is displayed
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A green checkmark icon appears
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